F.A.Q.

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This website has been created in order to be able to purchase and consult IVECO technical documents. The documents can be purchased by all independent operators in the automotive industry (independent mechanics, automobile clubs, road assistance companies, operators who offer overhaul and test services and operators who offer training for mechanics) and the IVECO service network. For all B2B operators (manufacturers and distributors of spare parts, manufacturers of equipment or instruments for repair, publishers of technical informations, etc.) as defined by European committees who take care of CEN/ISO standards concerning access to vehicle repair or maintenance information, technical document supply contracts are available with rules and specific agreements stipulated directly with IVECO S.p.A., in accordance with the current laws governing access to vehicle repair and maintenance information.
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Currently, the European regulation concerning "access to vehicle repair and maintenance information" is REGULATION (EU) N. 461/2010 OF THE COMMISSION of 27 May 2010. In particular, in reference to sections (60), (61), (62), (63), (64), (65), (66), (67), (68) of this regulation, we confirm the application of the provisions of this regulation in all of the website in terms of times, contents, accesses and availability of vehicle repair and maintenance technical documents indicated by the regulation. Ref.: http://eur-lex.europa.eu
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Currently, the European regulation concerning "access to vehicle repair and maintenance information" for light passenger and commercial vehicles (Euro 5 and Euro 6) is REGULATION (EU) N. 715/2007 OF THE COMMISSION of 20 June 2007. We confirm the application of the provisions of this regulation in all of the website in terms of times, contents, accesses and availability of vehicle repair and maintenance technical documents indicated by the regulation. For all of the details or any specific deviations related to this regulation see the "Contractual conditions" section on the website. Ref.: http://eur-lex.europa.eu
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This website protects and guarantees all the personal data of registered users by applying to all its parts the "LAW TO PROTECT PERSONAL DATA" defined by Legislative Decree (IT) no. 196 of 30 June 2003. Ref.: http://www.parlamento.it
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The following is available for all vehicles handled: - Repair and maintenance manuals containing repair and maintenance procedures, wiring diagrams, troubleshooting and general mechanical and electrical/electronic information; - Repair times; - Special Tools & Equipment catalogue; - Scheduled Maintenance. - Spare parts catalogue; - Service Bulletins; - Use and maintenance handbooks. For light passenger and commercial vehicles (Euro 5 and Euro 6) - it is also possible to search these documents searching by the VIN for the specific vehicle, check for the presence of recall campaigns and reprogram control units using specific software tools available on the website (see the specific section for more information). Consultation of this technical information is available by purchasing subscriptions broken down as hourly, daily, weekly, monthly and annually.
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IVECO's policy regarding technical documents, requires that all documents distributed on IT support, must be adequately protected in order to ensure their economic and intellectual value and that they cannot be altered, forbidding their modification and guaranteeing safe and guided access to independent operators and the IVECO service network alike. All the documents can be printed for in-house use only. The documents cannot be sold, copied, duplicated or rented.
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- Repair and maintenance manuals; - repair and maintenance monographs; - troubleshooting; - service information; - tool catalogue; - Power consultation; - teleservices.
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You need to register with the website entering all the company data (registration is free). After registration, you need to find the information you want from the different types available in the catalogue and define the duration and type of subscription to purchase. It is possible to search the information available on the website at no cost, including searching for specific VINs of light passenger and commercial vehicles - Euro 5 and Euro 6. To complete the purchase, you need to use the related section performing the transaction with a credit card from one of the participating circuits. For further information please consult the "FAQ section Repair and Maintenance Information" (visible only to users who are logged in) fully dedicated to the purchase and consultation of the information available on the WEB portal.
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The cost of the documents available on this website, is defined by the subscriptions which can be taken out in the dedicated section. For further information regarding subscriptions please consult the "FAQ section Repair and Maintenance Information" (visible only to registered users who are logged in) fully dedicated to the purchase and consultation of the repair and maintenance information available on the WEB portal. The price of the technical documents for independent repairers is proportional and non-discriminatory compared to the cost for official IVECO repairers; in the above proportion the European standards concerning "access to vehicle repair and maintenance information" are applied.
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IVECO authorised workshops are already registered and do not need any additional passwords. If you are an IVECO authorised workshop, and you do not have a password for accessing the portal, contact the representative for your Market.
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To register just go to the home page of the website https://techinformation.iveco.com and click on: "Register"". Once the page is open: - carefully read the terms of the agreement for using the web portal and documents; - confirm your agreement with the contract terms and conditions; - fill in the form with all the Company data paying particular attention to the mandatory parts; - after clicking on ""Register"" an email will be sent to the email address entered on the form; - make sure the email arrives and complete the registration procedure following the instructions contained in the message. If you do not receive anything (within 30 minutes), it is possible that the message has been marked as "SPAM". In this case check the folder where spam is archived. N.B. to avoid this problem again in the future, enter the sender's address of the registration confirmation message in the ""whitelist"" (list of secure senders).
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Make sure your ""Username"" and ""Password"" are correct paying particular attention to capital letters, lower case letters and special characters. If this access data is shared with other people, make sure the password has not been changed. Try the ""retrieve Password"" procedure on the LOGIN page. In the event of further problems please submit a support request by clicking: https://onecall-dealer.iveco.com/login
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Click on "Continue with the website". If the website certificate is "expired", the browser program (Internet Explorer 7 or higher) displays an informative message.
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To retrieve your "Password" visit the homepage of the website, click ""Login"" and then click "Forgot your password?" Enter your "UserID". If it is correct, you will be sent an email with a new ""Password"" to the email address used for registration/profile activation. The password retrieval email is generated and sent automatically by the website. For this reason it may be recognised by antispam filters as an unwanted email and be blocked. In this case check your ""SPAM"" folder of your email in-box and/or add the email address of the registration confirmation message sender to the whitelist (list of ""secure"" senders). In the event of further problems please submit a support request by clicking: https://onecall-dealer.iveco.com/login
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To cancel your account please click the "FAQ - Contact Us" and fill in the assistance request form.
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You need: - a Personal Computer with: -- Windows 98 SE or higher; -- Internet Explorer 7.0 or higher, or Mozilla Firefox 4.0 or higher; -- Adobe Reader 5.5 or higher; -- Adobe Flash Player - use an Internet connection; - be registered with this website; - possess a credit card.
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It is PROHIBITED to sell, copy, transfer or rent the purchased documents. All of the purchased documents can be freely printed for in-house use, like any other PDF file.
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The documents are divided into two categories: - repair manuals - use and maintenance handbooks which can be consulted online from any PC connected to the Internet. It represents the new method of displaying documents directly in your browser without being able to download/print them. It is possible to view the contents by ""glancing through"" the manual selected from any PC connected to internet. To be able to use this procedure you must purchase a subscription by credit card.
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You can find the course catalogue and the relative information at the following link: http://lmscnhi-cv.cnhind.com
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You can register for a course and request information at the following link: http://lmscnhi-cv.cnhind.com Select the course you are interested in from the catalogue and you will find all the contact information required for registration
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The software is supplied with the E.A.SY. kit which can be ordered from your IVECO dealer. To find out where your closest dealer is, please refer to the IVECO Dealer Locator via the link: http://web.iveco.com/Pages/dealer_locator.html
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To order the E.A.SY. diagnostics instrument simply contact your IVECO dealer.
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The E.A.SY. diagnostics instrument supplied by IVECO is not the only one which can be used to carry out vehicle diagnostics. Others can be used provided they are compatible with current VCI standards.
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No, diagnostics on all IVECO vehicles can be performed by one instrument.
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Contact your IVECO dealer to purchase a new VCI for the E.A.SY. diagnostics instrument (if you have one). To find out where your closest dealer is, please refer to the IVECO Dealer Locator via the link: http://web.iveco.com/Pages/dealer_locator.html
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Contact IVECO directly using the form below in order to receive this information: CLICK HERE
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Contact IVECO directly using the form below in order to receive this information: CLICK HERE
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Contact IVECO directly using the form below in order to receive this information: CLICK HERE
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